If disabling Webroot software does not allow the installation/update to complete: please contact technical support for the third-party software vendor.Once Webroot is shut down, attempt to install or update the third-party program in question.If prompted, enter the requested CAPTCHA letters and click Continue.A prompt confirming whether you want to shut down appears.Right-click the system tray icon and select Shut down Protection.Click the arrow in the lower right corner of the screen to locate the SecureAnywhere icon in your system tray.If you believe that Webroot is blocking the installation or update of a third-party program, please complete the following steps to confirm this is the case. For this reason, we strongly recommend you allow the SecureAnywhere program to run at all times. Shutting down your Webroot protection can actually hinder many important program functions, without providing any real benefit. installation, you should not need to disable SecureAnywhere in such cases. Although third-party programs may recommend you disable your security software during certain processes, e.g. Webroot SecureAnywhere is designed to provide continuous protection. This solution addresses Webroot SecureAnywhere
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